24/7 Use: As a monthly parker, you have access 24 hours a day/7 days a week to the Charlotte Plaza parking garage unless otherwise specified by your parking agreement or if the garage closed is for maintenance/repairs.

Parking Audits: Audits of the deck are completed daily to ensure all parking regulations and procedures are being followed.

Assistance: As a monthly parker, you have access 24 hours a day/7 days a week to the Charlotte Plaza parking garage unless otherwise specified by your parking agreement or if the garage closed is for maintenance/repairs.

Office Hours: Audits of the deck are completed daily to ensure all parking regulations and procedures are being followed.

Changes to Account: You must notify us of any address, phone or vehicle changes as soon as possible.

On-line Payments: You are required to sign up for online payments and enable the automatic pay
function at www.spplus.com for monthly payments to automatically draft from your credit, debit or
checking accounts.

Due Dates Individual and Corporate

Individual Parking Accounts: Payments for parking individuals are due on the 1st of the month and considered late after the first and a late fee of $20 will be assessed on the 5th. Transponders will be turned off on the 6th if payment has still not been received. If transponder is turned off there will be a $25.00 reactivation fee and the $20.00 late fee before the transponder can be reactivated.

Corporate Accounts: Corporate Accounts are due on the 1st of the month and a late fee per each
account will be assessed on the 10th. Transponder will be turned off on the 22nd if payment has
still not been received.

Cancellation of parking is required in writing with 30 day notice.

Unreserved parking is located on levels 3 thru 8.

Reserved parking is located on levels 1 & 2 of the parking deck. All reserved parking spaces are clearly marked. If you are not a Reserved Parker, you must not park in a reserved space. Violation of this may result in parking ticket that carries a fine of $50.00.

If a reserved parker gives you permission to park in their reserved space, the reserved parker must inform the parking office of this arrangement prior to you parking in the reserve space.
Failure to do this could result in a boot and a fine of $50.00.

We Attach Transponders to the Windshield: Transponders must be attached to the windshield for maximum reception and efficiency. Transponders are not to be shared or used with any other
vehicle other than the one registered with Standard Parking. Failure to abide by this could result in a $25.00 fine or termination of parking privileges.

New Vehicles: There is a $25.00 processing fee associated with obtaining a transponder for a new vehicle.

Temporary Cars: If you drive a different car to work (rental car, second vehicle, etc.) that does not have your transponder in it, please pull a parking ticket when you enter the garage. Bring your parking ticket to the parking office to have it validated at a courtesy. We will need to check the
database to ensure the vehicle is not in the garage,

Additional Transponder: A 2nd transponder may be purchased for $25.00 for a separate car under the same account. Please note that only one car may park in the garage at a time if a second transponder is purchased for the same account.

Piggy Backing or Tailgating Illegal Entry: Please note that we have cameras located at the entry and exit of the garage. If you, in the garage staff opinion, allow illegal garage entry/exit via tailgating or another avenue to another vehicle your parking privileges may be terminated, or at the discretion of the garage staff, your transponder may be turned off and you will pay a $50.00 reactivation fee. By accepting this agreement you should report anyone suspected of entering or exiting under your account via tailgating. We primarily hold the monthly account holder responsible for reporting incidents.

If you need assistance with starting your car or a low/tire please call the office at 704.347.4342. You will be asked to sign a waiver form so the staff can assist. For liability reasons, no other work in the garage is permitted.

Reserved Parkers: By your agreement you agree to park in the reserved parking space assigned to
you. If you park in the parking space other than your reserved parking space your Transponder will be immediately turned off and you will pay a $50.00 reactivation fee. In addition, your car may be booted or towed. The boot charge is 50.00 and the towing fee is subject to Charlotte area towing rates.

Unreserved Parkers: By your agreement you agree to park in any of the unreserved parking space available to you, including the roof top. If you park in a reserved parking space your Transponder will be immediately turned off and you will pay a $50.00 reactivation fee. In addition, your car may be booted or towed. The boot charge is 50.00 and the towing fee is subject to Charlotte area towing rates.

Monthly After Hours Parkers: By your agreement you agree to park in any of the unreserved parking spaces available. If you park in a reserved parking space your Transponder will be immediately turned off and you will pay a $50.00 reactivation fee. In addition, your car may be booted or towed. The boot charge is 50.00 and the towing fee is subject to Charlotte area towing rates